Delivery Information

 

We have tied up with all major courier companies and do deliver in most of the place in India. We currently do not ship products outside India. Goods can be expected to be dispatched within a week after we receive payment in our account.

Please contact us immediately in case of any delay or discrepancies in the parcels.

 

Packing:

We do special safety packing of all the plants, pots and other fragile/delicate goods so that it is delivered in good shape.

NOTE:  While we make all possible care in packing and sending the goods by best possible options, occasionally pots, plants or other delicate goods may break in transit or in use due to rough handling. We do not replace such goods. MyShaivi is in no way responsible for any damage to the order while in transit to the buyer.

Please contact us at info@myshaivi.com if you would have more queries.


Delivery Options & Time:

Express Shipment: Most of the items booked through "Weight Based Shipping" and other non-bulky and light items are send by express delivery options and post dispatch, most of them should reach you within 1-5 days depending on your location.

Ground Shipments: This may include bulky items (occupying more volume space) or heavy items which may not be economical to be sent by express/cargo delivery. We try to find the best possible shipment options and most of them, post dispatch should reach you within 2-10 days depending on your location.

NOTE:  While we make all possible effort to have goods delivered as per the above guidelines. MyShaivi is not liable for any delay in delivery by the courier company / postal authorities. Delivery of all orders will be to registered address of the buyer as specified at the time of Order.

 

Shipping Charge:

FREE Shipping for purchase for Rs 699 and above. Please select the "Free Shipping option" **

**FREE Shipping NOT applicable for bulky items where the cost of courier is HIGH. In that case please select the ground shipment. A custom shipping charge may apply if the item is bulky.

Shipping cost %age are relatively higher on low value items. In such cases, charging a nominal delivery charge helps offset logistics costs. Keeping this in mind, we provide two standard shipping options:

Weight based shipping. In this case majority of the items are sent by cargo/express delivery options, barring a few bulky items which are not cost effective to send by this means. As the cargo courier charges becomes very expensive for higher weight or volume. Bulky items are sent through express ground options.

NOTE: In the below calculations the volume weight (weight calculation on volume of the parcel) would also be taken into 5000 cubic centimetres = 1 KG for the below calculations.

1 >> Express Courier

 A maximum weigh of 10 Kgs is shipped by this option. PROMOTIONAL shipping offers below...

 < 1 KG1 to 2 KGs2 to 4 KGs 4 to 10 KGs*
 Rs 149 80Rs 279 149Rs 499 249Rs 999 449

*Above 6Kgs, a custom shipping charges will be discussed and apply as needed 

2 >> Ground Express Courier

A maximum weigh of 50 Kgs is shipped by this option. NOTE: For higher weights, we may break the shipment into more than 1 category or arrange for private transport or any custom transport options. *Above 20Kgs custom shipping charges will apply which will be based on discounted actual shipping charges.

 < 2 KG2 to 5 KGs5 to 10 KGs 10 to 20 KGs
 Rs 149 80Rs 299 149Rs 599 379Rs 999 699

Below are some sample calculations on weight based shipping:

a) Parcel actual weigh = 600 Grams. Parcel Dimension: 10cm x 10 cm x 25 cm = 2,500 cubic centimetres (CC). Volumetric weight = 2,500/5000 = 500 grams.

Greater of 600Grams (Actual weight) and 500 grams (Volumetric weight) is 600 Grams. Courier cost would be "< 1 Kg Category" = Rs 149


b) Parcel actual weigh = 600 Grams. Parcel Dimension: 10cm x 10 cm x 75cm = 75,000 cubic centimetres (CC). Volumetric weight = 75,000/5000 = 1.5Kg.

Greater of 600Grams (Actual weight) and  1.5 Kg (Volumetric weight) is 1.5Kg. Courier cost would be"1 to 2 Kg Category" = Rs 199

 

Payments:

Payments can be done online using, credit cards, net banking or debit cards using PayUmoney options or through bank transfer to the following account:

Bank Name: IndusInd Bank
Branch: Jayanagar 5th Block Branch, No 310, 9th Main, 39th Cross, V-Block, Jayanagar, Bangalore, Karnataka - 560041

Account No: 251000000125
Account Name: ExFlair Trade Private Limited
IFSC: INDB0000178

NOTE: There are a few occasions we may ship the courier even before receiving the payment to enable it to reach you on time. In such cases, you are expected to do the payment within two week failing which a fine of Rs 300 or 10% of the invoice value, whichever is higher will apply. If the payment gets delayed beyond 1month, an additional fine of Rs 5 per day will apply. 


Returns: With our customer centric focus and commitment to provide you the best of experience, we look into all the cases as needed. With this in mind, we provide replacements/returns for Order errors. For other reasons, we do accept returns on case to case basis and provide replacements/refunds for items damaged in transit however, for perishable items, the returns may not be practical. Any claim for mismatch/fault need to be done within 7 days of receipt of parcel else it will not be accepted

Please click on the "Returns" link to initiate a return. You may alternately write to us on  info@myshaivi.com. Please check the "Terms & Conditions" for a detailed return policy.